Healer

Year

2021

Role

Designer

Post-Covid Healthcare, is a healthcare app for people who are experiencing ongoing pain, symptoms, or any other health concerns because of COVID-19. On the one hand, it provides a place for people to self-report and track their post-COVID symptoms. On the other hand, by incorporating IQVIA's HealthCare Locator Software Developer Kit (SDK), Healer helps the user to easily locate the healthcare professionals when they seek professional advice.

Challenge

Post-Covid Healthcare, is a healthcare app for people who are experiencing ongoing pain, symptoms, or any other health concerns because of COVID-19. On the one hand, it provides a place for people to self-report and track their post-COVID symptoms. On the other hand, by incorporating IQVIA's HealthCare Locator Software Developer Kit (SDK), Healer helps the user to easily locate the healthcare professionals when they seek professional advice.

Meanwhile, many health professionals have pointed out the necessity of continuing care and even re-admission to the hospital after recovery from COVID-19. However, COVID long haulers and Post-COVID care are often overlooked and lack enough attention. Therefore, we feel motivated to shed light on the post-COVID health conditions and call the public’s attention to the importance of post-COVID care.

User Research

To start our research, we conducted preliminary user interviews with previous COVID-19 patients around us. Throughout the process, we found out that very few of them understood the pattern and long-term influence of post-Covid symptoms, and have little knowledge about possible resources for professional help. We created the following journey map for COVID long haulers who are seeking for support from healthcare professionals through a mobile health app. 

Opportunity

How might we help COVID long haulers to effectively understand their post-COVID health conditions and connect them with support from healthcare professionals when necessary?

We decided to create a healthcare app for people who are experiencing ongoing pain, symptoms, or any other health concerns because of COVID-19. The goal is to provide COVID long haulers with a platform to self-report and track post-Covid symptoms, and easily find healthcare professionals when they need professional advices and treatments.

Iterations

Low Fidelity

Outcome

The final design of Healer includes two major parts. First, as a daily symptom tracker, Healer helps track and understand users' post-Covid conditions. Users are able to:

  • Update their daily health condition, reporting post-COVID symptoms if any

  • View the history of their reported symptoms using a calendar

Secondly, Healer connects users with Healthcare Professionals via IQVIA's HealthCare Locator SDK. Users are further able to:Update their daily health condition, reporting post-COVID symptoms if any

  • Locate and choose healthcare professionals based on personal needs

  • Generate a medical record based on the user’s past health data before seeing a professional

Team:

Daisy Chen, Chole Li, Kathy Wang

Tools:

Figma, Premier